Student Records Support Center

The Student Records Support Center is the one-stop-shop for School Administrators and Faculty to engage with the Registrar’s Office on items related to core Technology and Systems Support Team (TSS) business functions:

• Academic Calendar
• Academic Structure & Substantive Change
• System Enhancements & Support
• System Testing
• Web Support
• Documentation & Training

School Administrators and Faculty from each school should engage with this tool

All inquiries will be addressed within one business day of submitting a ticket during normal office hours

All requested enhancements to OPUS student records functions and pages will be acknowledged and reviewed by both the Technology and Systems Support Team (TSS) and SIS teams to determine feasibility, scope, effort, and community reward. They will also be prioritized by ease of deployment and how much of the Emory community would benefit from the change. Requestors will then be engaged with to gather additional requirements and details as needed. Specific enhancements related to ongoing or upcoming projects on behalf of the schools will be incorporated into any already existing scope documents for the related project

Yes. Please continue to email registrar@emory.edu with inquiries that are not related to the TSS supported business functions described above.

All inquiries submitted through the Support Center will be tracked in Salesforce. We are deploying Salesforce to manage collaboration between our partners, boost productivity, and create reporting standards. This means faster response times, increased transparency, and more eyes on each of your requests.